Terms & Conditions
These Terms and Conditions govern the use of the website and digital channels of Reveal Atelier SAS (hereinafter referred to as "we," "our," or "the Company"). By accessing or using the Company’s website and other digital channels (including social media, email, and other digital platforms), the visitor (hereinafter referred to as "you" or "the user") agrees to be bound by these Terms and Conditions. If you do not agree with the terms outlined here, please refrain from using our services.
1. Description of Services Offered
Reveal Atelier SAS is a company specializing in the development of premium textile prototypes and customized garment production. Our services include:
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Prototype Development: Transforming ideas into textile products, from concept and design to the final prototype, based on the client’s technical specifications.
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Customized Production: Complete package or contract production of garments, covering material procurement, pattern development, cutting, sewing, finishing, and packaging.
The products include various clothing lines such as jackets, t-shirts, pants, skirts, dresses, hoodies, and other fashion textile products.
2. Conditions of Use for Website and Digital Channels
By using our website and digital channels, you agree to:
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Use these platforms in a lawful and respectful manner.
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Not use our services for fraudulent or illegal purposes.
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Not engage in activities that could damage, disable, or impair the functionality of the website, social media platforms, or the Company’s digital communications.
Use of Digital Channels:
Reveal Atelier SAS may communicate with users through various digital channels, including email, social media (Instagram, Facebook, LinkedIn, etc.), and digital messaging services (such as WhatsApp). You agree that all communications and notifications made electronically through these channels have the same validity as if they were made physically.
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3. Intellectual Property
All content on the website and digital channels, including text, images, logos, graphics, videos, and other materials, is protected by intellectual property laws. Reveal Atelier SAS owns the copyrights, trademarks, and other property rights over the content, unless otherwise specified.
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Unauthorized use of the content is prohibited.
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Users may not copy, distribute, reproduce, or create derivative works from the content without express consent from Reveal Atelier SAS.
4. Payment and Return Policy
4.1. Payments:
The prices of our products and services are expressed in Colombian pesos (COP) or in the local currency applicable in the destination country for international sales. Payments must be made through the payment methods accepted on the website or through our digital channels, such as electronic transfers or integrated payment services on social media.
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Prototype Development: Requires 100% payment upfront.
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Customized Production: Requires a 60% deposit upon confirmation of the purchase order, with the remaining 40% due before the products are dispatched.
4.2. Return Policy:
Due to the personalized nature of our products, returns are not accepted for changes of mind or errors in specifications approved by the client.
In the event of manufacturing defects or failure to meet specifications, a replacement or adjustment will be made.
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The client must notify any discrepancies within three (3) business days following receipt of the product through our digital channels, such as email or WhatsApp.
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Claims will be evaluated and processed according to our warranty policies.
5. User Responsibility
The user is responsible for the accuracy and truthfulness of the information provided through the digital channels and website. You agree to:
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Not provide false or misleading information.
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Maintain the confidentiality of your access information (username and password).
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Not use the digital channels to engage in activities that violate these terms.
6. Limitation of Liability
Reveal Atelier SAS will not be liable for direct, indirect, incidental, or consequential damages arising from the use of the website, social media platforms, or any other digital communication channels, including the inability to use them.
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The Company does not guarantee that the website or digital channels are free from errors, viruses, or other harmful components.
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We are not responsible for the quality of services from third-party providers using our digital platforms for payment or delivery of products.
7. Data Protection and Privacy
7.1. Data Collection:
By using our services, we collect certain personal data from users through our digital channels, such as name, email address, phone number, and billing details.
7.2. Use of Data:
Personal data is used to provide contracted services, manage orders, process billing, and send marketing communications with the user’s consent.
7.3. Data Protection:
We are committed to protecting personal data in accordance with Law 1581 of 2012 on Data Protection in Colombia. We implement technical and administrative measures to prevent unauthorized access to personal information.
7.4. User Rights Over Their Data:
Users have the right to access, correct, delete, or update their personal data at any time. To exercise these rights, users can contact us via the channels indicated on the website.
8. Cancellation Policy
Cancellations of customized production orders may be requested before the production process begins. After this point, cancellations will not be accepted, except in cases of non-compliance by Reveal Atelier SAS.
9. Product Warranties
Reveal Atelier SAS guarantees that all products delivered meet the technical specifications agreed upon. In the event of manufacturing defects or inconsistencies, the client must notify Reveal Atelier SAS within three (3) business days after delivery. The claim will be processed according to the replacement or product adjustment policies.
10. Dispute Resolution
10.1. Direct Negotiation and Conciliation:
Any dispute related to the use of our website or digital channels will be attempted to resolve through direct negotiation between the parties. If no agreement is reached, the dispute will be submitted to conciliation.
10.2. Arbitration:
If the conflict is not resolved through conciliation, it will be submitted to arbitration in Bogotá, under the rules of the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce.
11. Modification of Terms and Conditions
Reveal Atelier SAS reserves the right to modify these Terms and Conditions at any time. The modifications will take effect when they are posted on the website or the Company's digital channels. Continued use of the services implies acceptance of such modifications.
12. Use of Digital Channels and Social Media
By interacting with Reveal Atelier SAS through our digital platforms, such as social media and messaging services, you agree that such communications are legally binding. We reserve the right to moderate, remove, or block content or interactions we deem inappropriate.